services > client services


MSB recognizes the importance of first class customer service. You will be assigned a permanent Account Manager and a Client Accounting Representative responsible for:

- Acquiring, verifying, and loading account submissions
- Providing debtor service support
- Providing acknowledgement of account submissions
- Providing client reports and billing
- Performing account recalls and suspensions
- Advising and documenting debtor disputes
- Performing account file changes
- Assuring that client remittance is submitted as required by the contract

MSB's Client Services department is devoted to addressing any requests that you may have. The Client Services personnel are committed to serving you as their highest priority and will assist you in any way possible. Clients will be provided MSB's Client Account Representatives' toll-free telephone number with phone extensions and email addresses to ensure direct access.